Voodoo Casino / Voodoo Dreams Casino

Our deposits and withdrawals

Deposits

We require a minimum deposit before play. Available deposit channels include debit, e-wallet, pre-paid voucher and bank transfer, subject to availability and changes to methods and minimums. You may wager only cleared account funds, and we do not extend credit. We do not accept cash, credit cards or cheques, and loaned funds must not be used to gamble. If we detect credit-card funding, even indirectly, we disable the method. For GB customers, we select GBP by default and accept only GBP.

Deposit and withdrawal payment methods must be valid, lawfully issued and legally belong to you solely. Company, jointly owned and third-party instruments are prohibited. Shared, third-party or company ownership results in void winnings. You may not transfer funds between player accounts or transfer or sell an account.

We may charge deposit-processing fees, disclosed during deposit and in the deposit section. We hold deposits and winnings for gaming stakes and service-related charges. Transactions use listed methods through financial institutions or payment providers, so procedures, availability and duration can vary. Confirmed deposits become available within a reasonable amount of time unless extra verification is needed. We may conduct identity checks before or after a deposit and request affordability evidence, including expected spend.

Withdrawals

We use available withdrawal methods or a method chosen by SuprPlay. Payment goes to the registered player and the original funding source whenever possible. If original-source payment is not possible, we use a bank account held in your name and may request ownership proof. Under our anti-fraud policy, we may pay all or part to a deposit method or account, or directly to your bank account. Options vary by jurisdiction, while method-dependent fees, timings and minimums can vary.

Our withdrawal processing might take up to 72 hours, subject to regulatory obligations. That describes processing, not guaranteed receipt by a bank or payment provider. SuprPlay disclaims responsibility for third-party processor delays, and routine withdrawal delays do not earn interest.

You may withdraw your deposit real-money balance with a pending or active bonus if your payments are cleared and unreversed, due diligence is satisfied, and no relevant game-defect freeze or investigation into suspected illegal or Prohibited Activity is ongoing. If you withdraw before completing the wagering on an active bonus, you forfeit that bonus and its associated winnings. Delayed document responses may delay withdrawal. We may request evidence of identity, address, payment authorisation, residence or location, source of funds and income, including information about apparent third-party funding. You must respond promptly. We may suspend an account pending checks if requests are unmet within a reasonable timeframe.

We may perform additional verification for deposits exceeding 2,000 GBP, or for lower deposits and payouts when necessary under our licence, regulatory and risk policies. Requests may include identification, proof of address or payment method, a selfie with identification, and income or source-of-funds and wealth evidence. Future checks remain possible, and you can submit documents through the logged-in verification page. We check transactions for money laundering and report suspicious activity. Funds or accounts may be restricted where law or regulation requires it. You must disclose politically exposed person status by email or live chat, and SuprPlay may conduct its own checks.

If you request a withdrawal without turnover at least equal to an unstaked deposit, we may charge an administrative fee. If charged, it is 5% of the requested withdrawal or 5 GBP, whichever is higher. Additional bank or processing charges may be passed on. Other administrative or compliance withdrawal fees may apply and are disclosed at request. We show applicable fees before confirmation and deduct them if you proceed. Minimum withdrawals vary by payment provider.

Our account access

Register and verify your age

To deposit or place wagers, you must first register personally with us and open an account in your own name. A third party must not use it. We verify your age at the registration stage, before gambling. You must be at least 18, and you cannot deposit or gamble until verification succeeds. We may request identification and use third-party checks. If checks show you are underage, we return deposits and void other offers.

Our gambling controls

Financial limits

Tell us your gambling-control preferences through our site tools or support by email or via live chat. We provide limit-setting instructions, and you can request activation at any time. We ask you to set a deposit limit after registration through our site or support. You can also set one later in account settings.

Deposit limits cap deposits. Loss limits cap real-money stakes minus winnings or returns. Stake limits cap aggregate stakes whether you win or lose. Each can be set daily, weekly or monthly. Support can set loss and stake limits by email or live chat at any time. Our fixed-calendar daily limits reset at 00:00 UTC each day, weekly limits on Monday at 00:00 UTC, and monthly limits on the first calendar day at 00:00 UTC. Reaching a financial limit automatically blocks further play.

To change, revoke or increase a financial limit, contact support. We apply a 24 hour cooling off period, after which you must contact support again to reconfirm. A decrease takes effect immediately.

Session time and reality checks

Set a maximum session time for a day, week or month. Reaching it logs you out and stops any game in progress. A change, removal or increase requires contact with support by chat or email, a 24 hour cooling off period and subsequent reconfirmation with support. Decreases take effect immediately.

When activated, our reality checks appear at intervals you select. They show playing time and spending or winnings, link to your transaction history, and let you resume or exit. Our timer continuously displays how long you have been logged in. Financial limits, session limits and reality checks apply only to the casino where you set them and are not automatically propagated to other SuprPlay brands. To extend them, log in to your accounts with those brands or contact support.

Time-out and self-exclusion

Our time-out blocks account access for 24 hours, one week, one month or another reasonably requested duration up to a maximum six week period. Your account cannot reopen before the selected period ends.

Request self-exclusion through support by email or via live chat, specifying a period of at least 6 months. Once processed, it blocks play and account access without reopening during the exclusion. After expiry, the account remains closed for seven years unless you actively request reopening. A further 24 hour cool-off period then applies before reopening. If you close an account because of problem gambling, tell us the reason. SuprPlay self-exclusion automatically covers all its UKGC-licensed online brands, including Voodoo Dreams, NYspins, Duelz and LosVegas. You must not try to open another account using any details.

Following self-exclusion, we use our best endeavours to stop marketing as soon as possible and ensure no marketing material is sent within 48 hours of account closure. Regulatory verification of identity, address, payment ownership or source of funds may still require us to contact you during exclusion.

GB residents can use the free GamStop multi-operator self-exclusion service for participating GB-licensed gambling websites, including ours. Activation with us may take a number of days. Your GamStop registration details must match your account details or exclusion may not activate. Once active, access and use are blocked for its duration.

SuprPlay disclaims responsibility and loss refunds if you circumvent exclusion, including GamStop, using false or different details. Its liability disclaimer also covers intentional evasion of requested gambling controls using misleading details or another person's account. If you let a self-excluded person gamble through your account to bypass controls, we close the account and confiscate winnings. Only the remaining deposit balance may be returned.

Gambling-harm measures and slot stakes

Where SuprPlay has reasonable evidence that gambling may cause you financial or personal difficulties, we may close your account or take other responsible gambling measures. We may request affordability information or identity documents at any time, or impose limits or exclusions we believe will help you control gambling under our policies and licence obligations.

Our UK online-slot limits are £5.00 per spin for players aged 25 or above and £2.00 for those aged 18 to 24. Each applies per game cycle, from starting a spin until all money staked is lost or won and credited to your real-money balance. Verified age determines the limits automatically across slots. Age-verification issues may lead us to adjust a limit or suspend play. Attempts to circumvent the limits are prohibited and may result in suspension or closure.

Our support and complaints

Contact and account closure

Contact us by email or through live chat. Our live chat on the main page is available 24/7 and can be used to report unauthorised account access, rule breaches or suspected cheating.

You may close your account at any time through support email or live chat. We return your deposit balance if required identity checks are complete and no terms breach is found. Existing obligations survive closure. To request recovery of funds after closure, blocking, termination or exclusion, contact support by email.

Complaints and disputes

Raise a complaint through our support channels. If you remain dissatisfied, submit a written dispute by email to support for review independently of frontline customer support. We acknowledge complaints and disputes as soon as reasonably practicable, aim to complete internal review within eight weeks of first receiving the complaint, provide progress updates and may request reasonably needed information. Our final response confirms our decision.

Our UK alternative dispute resolution provider is eCOGRA. Its service is free to customers after eight unresolved weeks or an earlier final response. Once referred, dispute communications go through the provider. Its decision is enforceable between us without removing your court rights. Its remit typically covers gambling transactions. Responsible-gambling decisions, fraud matters and data-protection issues may be ineligible.

Operator and eligibility